Refund policy

Returns

If you are not happy with your purchase due to a defect, incorrect product choice or any other reason, you may return it to us.


You have 7 days after each delivery to request a return.


Please email us at gugu@stylesbygugu.co.za for more info and to assist you in processing the return and collection. We will not accept any returns without prior written communication.

Purchases made using a debit, cheque or credit card will be refunded directly back to the card used for the purchase or via EFT with 3 working days of authorising the return.


Please allow for up to 5 working days for the card to be refunded.

IMPORTANT INFORMATION

We will be happy to exchange or refund any product purchased from our online store under the following conditions:

  • it is undamaged and unused, with the original labels and stickers still attached; 

  • it is in the original packaging box;

  • it is not missing any accessories or parts;

  • you log the return on the website within 7 days of delivery or collection by you


Should we not be able to fulfill an order because an item is sold out, or for any other reason, we will let you know and you'll be entitled to a refund for that item or items.


We cannot be held responsible if an order has become unavailable by the time you try to complete a purchase.