Frequently Asked Questions

Free Pass

What is a Free Pass?

You are allowed to request to exchange the size of your garment or to return the item for a full refund (should you not be satisfied with your purchase) provided you log the return within 7 days. A Free Pass means that the collection of the returned item and/or delivery of the exchanged item is free of charge, on the first request.

You have 7 days after after each delivery to request an exchange or to request the item to be returned. Collections or deliveries from the second request onwards will be for your cost. Currently R99 each way. ie an exchange will entail a collection of the previous size and delivery of a new size. The courier companies consider these as separate transactions and therefore an exchange would cost R198. 

 

Should we not receive any queries from you within 7 days of delivery, we will consider the sale final. 

How do I log a Free Pass exchange?

Send an email to gugu@stylesbygugu.co.za with your contact details, order number, new size and address. 

How should the item be, when handing over to the courier for return?

Item must be:

  1. in a re-sellable condition and

  2. in its original packaging, with labels attached

Item(s) returned will reach us within 5 business days from collection and will be inspected for quality control. Stains, tears and any other forms of damage sustained whilst in the client’s possession will be for the client’s account, to the maximum of the full retail value of the garment.

Delivery

What are my delivery options?

Order worth less than R750

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Order worth more than R750

 

R49

Collect

Ready to collect within 5 working days Open 7 days a week

 

Free

 

R99

Courier delivery

5 working days between 8am and 5pm

 

Free

Collection is available at Pargo, Paxi and Pudo pick up points. Contact us for further information on the pick up points. 

Currently deliveries are only within South Africa

More questions

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Send your question(s) to gugu@stylesbygugu.co.za or

Whatsapp: 073 312 4385